Telephone: 01622 623000
Email: enquiries@gencocs.co.uk

Reactive

GENCO currently provides support to more than 4,000 sites across southeast England, 24 hours a day 7 days a week!  We have an efficient highly skilled team, who can meet your every need.  All our vehicles are GPS tracked enabling us to locate the closest most appropriately qualified engineer and get them to you in as little as 4 hours.

Our maintenance co-ordinators and engineers will always go above and beyond to ensure that we establish and maintain an efficient and reliable service to our clients.  Our engineers will always present themselves in a profession manner wearing full GENCO uniform, arriving in sign written well equipped vehicles and carrying identification badges.

The Reactive Maintenance Team covers southern England including; London, Kent, Sussex, Surrey, Berkshire,  Buckinghamshire, Hertfordshire, Essex and Suffolk.

Reactive
Reactive

GENCO Construction has a team of highly motivated and experienced engineers and specialist contractors, including but not limited to; plumbers, electricians, carpenters, roofers, ground-workers, tilers and glaziers. If the job requires a specialist contractor, we have an extensive register of approved professionals that we call upon.

All our engineers hold a valid CSCS card along with a variety of other job appropriate training including; IPAF, PASMA, Confined Space, SPA and Asbestos Awareness. All managers and supervisors have been NVQ Assessed and have undergone SSSTS and SMSTS training.

Our maintenance co-ordinators & engineers are trained and competent in the use of the following customer portals:

To discuss a new or existing contract, please email reactive@gencocs.co.uk or call 01622 623000

Our engineers are polite and approachable and will always present themselves in a professional manner; carrying an identification card and wearing our company uniform.
Tom – Supervisor
Tom – Supervisor
Andy
Andy
Danny
Danny
Joe
Joe
Adam
Adam

Wayne Dollimore - Group Maintenance Manager

Tesco Maintenance & Engineering, London

“the service I receive from the Maintenance Co-ordinators is fantastic. They are always happy to take my call, prioritise what is required and send out an appropriate engineer who arrives promptly and completes the work meeting expectation and with excellent customer service.”

Wayne Dollimore - Group Maintenance Manager

Keith Otter – Maintenance Operations Manager

Waitrose, Bagshot

Attended following a break in on site. Works included making safe, clearing debris and associated works to ensure trade could resume.

“Huge thanks to your on-call team for their assistance at our Bagshot Store on Saturday, your team were excellent! Kevin and his team arrived promptly, cleared up, made the area safe and had the store open for business in no time. They also provided temporary hoarding to protect the entrance (out of hours) until we get the doors replaced. Please pass on our thanks and appreciation to all involved.”

Keith Otter – Maintenance Operations Manager

Paul Neale - Group Maintenance Manager

One Stop, Hawkenbury

Emergency drainage survey, including provision of a written report and drawings.

“Thanks for the swift response on this one, very much appreciated”.
.

Paul Neale - Group Maintenance Manager

Justin Pani – General Manager

Nando’s, Camden

“Over the past few months we have worked with GENCO on numerous occasions, and every time we have found them to be great. The Maintenance Co-ordinators in the office are stars in their own right, and the Engineers on the ground are very easy to deal with, talking me through various options and did an excellent job overall.”

Justin Pani – General Manager

Unit Manager

Nando's, Woking

The Reactive Team attended the site, to deal with a blocked roof outlet.
“Very professional and friendly. Got the job done quick. Excellent!”

Unit Manager

Unit Manager

Nando’s, Glasshouse Street, London

"I wish every workman/engineer was like Sean, life could be simple when it comes to maintenance. Lovely attitude and great work."

Unit Manager

Paul White - General Maintenance Manager

Tesco, Chingford, North London

"I would like to feedback on Andy following a couple of issues over the weekend not just for Chingford. When I needed to call GENCO for updates, Andy answered the phone, he was polite and very helpful, when he couldn’t provide the answer straight away, he found out and called me back with the relevant answers. I must say, that in particular for Chingford issue, Andy kept me updated throughout the time and at again at the end with the overall outcome and recommendations. Really great service from Andy, and a credit to your team and couldn’t have asked for more. Spot on and thank you to Andy."

Paul White - General Maintenance Manager

Mike - Unit Manager

Nando’s, Walthamstow, North London

“Just wanted to say how helpful Danny and his colleague were this morning. They were both very efficient, positive and tidy throughout the visit. I hope they will be the ones attending this site in the future.”

Mike - Unit Manager

Stuart - General Maintenance Manager

Nandos - Bromley - Oct 2019

"Some very good feedback from Jenny in Bromley as they had a water leak in the restaurant yesterday. By luck Genco was there to carry out a different callout but the lads were very helpful in stopping the leak so please pass on the good feedback."

Stuart - General Maintenance Manager