Reactive

“the service I receive from the Maintenance Co-ordinators is fantastic. They are always happy to take my call, prioritise what is required and send out an appropriate engineer who arrives promptly and completes the work meeting expectation and with excellent customer service.”

Attended following a break in on site. Works included making safe, clearing debris and associated works to ensure trade could resume.

“Huge thanks to your on-call team for their assistance at our Bagshot Store on Saturday, your team were excellent! Kevin and his team arrived promptly, cleared up, made the area safe and had the store open for business in no time. They also provided temporary hoarding to protect the entrance (out of hours) until we get the doors replaced. Please pass on our thanks and appreciation to all involved.”

Emergency drainage survey, including provision of a written report and drawings.

“Thanks for the swift response on this one, very much appreciated”.
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“Over the past few months we have worked with GENCO on numerous occasions, and every time we have found them to be great. The Maintenance Co-ordinators in the office are stars in their own right, and the Engineers on the ground are very easy to deal with, talking me through various options and did an excellent job overall.”

The Reactive Team attended the site, to deal with a blocked roof outlet.
“Very professional and friendly. Got the job done quick. Excellent!”

"I wish every workman/engineer was like Sean, life could be simple when it comes to maintenance. Lovely attitude and great work."

"I would like to feedback on Andy following a couple of issues over the weekend not just for Chingford. When I needed to call GENCO for updates, Andy answered the phone, he was polite and very helpful, when he couldn’t provide the answer straight away, he found out and called me back with the relevant answers. I must say, that in particular for Chingford issue, Andy kept me updated throughout the time and at again at the end with the overall outcome and recommendations. Really great service from Andy, and a credit to your team and couldn’t have asked for more. Spot on and thank you to Andy."

“Just wanted to say how helpful Danny and his colleague were this morning. They were both very efficient, positive and tidy throughout the visit. I hope they will be the ones attending this site in the future.”

"Some very good feedback from Jenny in Bromley as they had a water leak in the restaurant yesterday. By luck Genco was there to carry out a different callout but the lads were very helpful in stopping the leak so please pass on the good feedback."